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Online Payments

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The Pupil Asset Parents app is available for all parents with pupils at the school.

 

 

Download for free on Android & Apple smart phones & devices.

 

Features.

 

Payments - Make payments for specific trips, clubs or items, top up your school meal balance and see your payment history.

Attendance - Shows attendance for the year as well as giving you the ability to log absences.

School information - View contact information for your child’s school.

Messages - View any messages sent from schools via the app.

Events - View and give consent to any upcoming events your child is set as attending.

Notify Absence - Notify your child’s school of any absence.

Settings - Update the information your child’s school holds for you.

 

Logging In For The First Time

If it is your first time using the app, tap First Login/Forgot Password then enter the email address that the school has on record for you. When you tap Submit, Pupil Asset will send you an email which will allow you to set your password.

You need to inform the school if your email address has changed. 

 

Using The App

Once you have created login details you will be able to sign in with them on the Login screen.

If you have any issues logging in, tap First Login/Forgot Password to generate a new password.

 

If you’ve forgotten your username (the email address you registered with your school) you will need to contact the school office.

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The home screen of the app will show any pupils on Pupil Asset where your email address has been given online access. 

If your child does not show, please contact the school as they may need to update your child’s pupil record. 

Tap your child’s name to open their record.

 

If you are experiencing issues with the Pupil Asset App please reinstall the app to ensure that you have the latest version. You can download for iOS, or Android.

 

Frequently Asked Questions

I’ve forgotten my password/username, what do I do? 

Click or tap the Lost your password link on the login page to generate a new one. If you’ve forgotten your username (the email address you registered with your school) you will need to contact your school office.  If your contact details change, you need to inform your school. 

 

How do I know if a payment has been processed? 

The charge will say paid, and move into your payment history.

 

What happens if I've paid for a meal on a day my child is absent? 

The system will recognise if a child is absent on the day a meal is taken and cancel it automatically for you. If your child is not absent for a full day but will miss their school meal, please inform the  school office.

 

Can another party make payments for my child? 

Anyone with linked access to a pupil and their own Pupil Asset account can make payments for that pupil.

 

Who should I contact if I have questions about a recent payment, charge or purchase? 

The school office will be able to help you with queries.
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